At Ānuku, many of our taonga are handcrafted, hand-finished, made in small batches, or created using natural materials, native rākau, plant-based ingredients, and traditional practices. As a result, slight variations in colour, texture, grain, scent, shape, finish, and appearance may occur between batches or individual products.

These variations are a natural characteristic of handmade and naturally sourced products and do not affect their quality or intended use.

Handmade and Natural Variations

Please note that no two handmade taonga are exactly the same. Small imperfections, minor differences in finish, engraving marks, wood grain variation, colour differences, stitching variations, or slight changes in shape may be present.

For timber products, natural grain, tone, knots, markings, and colour variation are part of the beauty and uniqueness of the rākau.

For hand-painted, hand-stitched, engraved, or assembled items, small differences may occur between pieces. These are not considered faults, but part of the handmade nature of our mahi.

Product colours may also appear slightly different in person due to lighting, photography, editing, screen settings, and natural material variation.

Product Care

Please follow any care instructions provided with your product to help preserve its quality and longevity.

Some taonga may be fragile or delicate and should be handled with care. Items such as earrings, magnets, coasters, pots, jars, prints, and wall art should be kept away from excessive moisture, heat, direct sunlight, rough handling, and young children unless otherwise stated.

Skincare and Rongoā-Inspired Products

The information provided on our website, product packaging, and product descriptions is intended for educational and informational purposes only. Any references to traditional uses of native plants, rongoā māori, or scientific research are provided to support cultural understanding and should not be interpreted as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition, nor are they intended to alter the structure or function of the tinana.

We recommend consulting an appropriately qualified health professional or experienced rongoā practitioner before using any product if you are pregnant, breastfeeding, have an existing medical condition, have allergies, sensitive skin, or are taking medication.

As individual skin types and sensitivities vary, we encourage patch testing all topical products before applying them to a larger area of the body. If irritation or an adverse reaction occurs, discontinue use immediately and seek appropriate medical advice.

For external use only unless otherwise clearly stated. Avoid contact with eyes and do not apply to broken or irritated skin unless advised by an appropriately qualified practitioner.

Damaged or Broken Items

We take care when packaging your order, but occasionally items may be damaged during transit.

If your order arrives damaged, broken, or faulty, please contact us as soon as possible with your order details and clear photos of the item, packaging, and courier packaging. This helps us assess the issue and support you with the next steps.

Please do not dispose of damaged items or packaging until we have had the opportunity to review them.

Product Information

While we make every effort to ensure the accuracy of the information provided, Ānuku does not guarantee that all information is complete, current, or suitable for every individual’s circumstances.

Product descriptions, ingredients, materials, packaging, and availability may change from time to time as we continue to refine our products and processes.

If you have any questions regarding our products, ingredients, materials, care instructions, or intended use, please contact us at anukubyaaron@gmail.com or through Tūhono – Connect With Us on our website.

For further information regarding returns, privacy, shipping, and terms of service, please refer to our Store Policies.