At Ānuku, we take care in preparing, packaging, and sending your rongoā māori products and taonga so they arrive safely.
Order Processing
Order processing times are additional to shipping timeframes.
All orders are processed within 4 to 7 business days, excluding weekends and public holidays, after you receive your order confirmation email.
You will receive another notification when your order has been processed and shipped.
Processing delays may occur during busy periods, product launches, high order volumes, or due to courier delays outside of our control.
Domestic Shipping
We currently ship within Aotearoa New Zealand using Pass the Parcel.
We offer a fixed domestic shipping rate of:
Standard NZ Shipping: $10.00
Shipping timeframes begin from the date your order has been processed and shipped, not from the date your order was placed.
Local Delivery
We offer a fixed local delivery rate within Auckland, New Zealand.
Auckland Local Delivery: $8.95
Local delivery availability will be shown at checkout where applicable.
Australia Shipping
We also ship selected products to Australia.
Australia shipping rates are calculated at checkout where possible. If shipping cannot be calculated at checkout, we will contact you with a shipping quote before your order is processed and sent.
Please note that international shipping timeframes may vary depending on courier processing, customs, biosecurity checks, and delays outside of our control.
Customers are responsible for ensuring that products ordered can be imported into Australia and for any customs duties, taxes, biosecurity inspection fees, or additional charges that may apply on arrival.
Some products may not be available for shipping to Australia due to customs, biosecurity, courier, or product restrictions.
Large, Fragile, Heavy, or Oversized Items
Some taonga may require additional care when packaging and shipping.
Large, fragile, heavy, or oversized items may require an additional shipping cost. If this applies, we will contact you before your order is sent.
Tracking Your Order
When your order has shipped, you will receive an email notification with a tracking number.
Please allow up to 48 hours for tracking information to become available.
If you have not received your New Zealand order within 10 business days of receiving your shipping confirmation email, please contact us at anukubyaaron@gmail.com with your name and order number, and we will look into it for you.
For Australia orders, please allow additional time for international delivery, customs, and biosecurity processing.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us as soon as possible.
For damaged items, please keep the item, original packaging, and courier packaging, and provide clear photos so we can assess the issue and support any courier claim if needed.
Returns and Refunds
Returns, exchanges, and refunds are managed under our Returns & Refunds Policy, available on our website.
Please review this policy for further information about damaged, faulty, incorrect, or significantly misrepresented items.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at:
