By accessing our website, purchasing our products, or using our services, you agree to be bound by the following Terms of Service.
If you do not agree with these terms, please do not use our website or services.
These Terms apply alongside our obligations under New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
About Ānuku
Ānuku is a Māori-owned business dedicated to sharing rongoā māori, Te Reo Māori, mātauranga Māori, mahi toi, and meaningful taonga that encourage connection to culture, language, wellbeing, and te taiao.
Products and Services
We make every effort to ensure that product descriptions, photographs, pricing, ingredients, materials, and availability are accurate and up to date.
As many of our products are handmade, hand-finished, natural, or created in small batches, slight variations in colour, grain, texture, scent, shape, finish, or appearance may occur. These variations form part of the unique character of handmade and naturally sourced products.
Product colours may also appear slightly different in person due to lighting, photography, editing, screen settings, and natural material variation.
We reserve the right to modify, discontinue, or update products, services, pricing, and availability at any time.
Orders and Payments
By placing an order through our website, you agree that all information provided is accurate, current, and complete.
Orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order where necessary, including where an item is unavailable, incorrectly priced, or where we reasonably suspect fraudulent or unauthorised activity.
Payments are processed securely through Shopify Payments, PayPal, POLi, or other approved payment providers.
Ānuku does not store your full payment card details.
Shipping, Returns and Refunds
Shipping, returns, exchanges, and refunds are governed by our Shipping Policy and Returns & Refunds Policy, available on our website.
Please review these policies before completing your purchase.
Rongoā Māori Disclaimer
The information provided on this website regarding rongoā māori, native plants, ingredients, and traditional practices is intended for educational, cultural, and informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition, nor are they intended to alter the structure or function of the tinana.
Customers should seek advice from an appropriately qualified health professional or experienced rongoā practitioner regarding any medical concerns, existing health conditions, pregnancy, breastfeeding, allergies, sensitivities, or medication use.
Please review all ingredients before use and patch test topical products before applying them to a larger area of the body. Individual reactions and sensitivities may vary.
Mātauranga Māori and Cultural Content
Ānuku shares mātauranga Māori, Te Reo Māori, rongoā māori, and cultural knowledge with respect and integrity.
All cultural information, educational content, resources, product kōrero, and materials provided through our website, products, wānanga, and services remain the intellectual property of Ānuku unless otherwise stated.
Content may not be copied, reproduced, distributed, adapted, taught, or used for commercial purposes without prior written permission.
Intellectual Property
All artwork, designs, photographs, logos, product descriptions, educational resources, website content, branding, product kōrero, and other materials displayed on this website remain the intellectual property of Ānuku unless otherwise stated.
This includes, but is not limited to:
Mumma G artwork and print designs
Ānuku product designs
Product photography
Website content
Educational resources
Written product kōrero
Branding, logos, and visual identity
No content may be copied, reproduced, distributed, modified, sold, or used for commercial purposes without our prior written consent.
Website Use
You agree not to use this website:
For any unlawful purpose
To infringe the rights of others
To copy, misuse, or commercially exploit Ānuku content
To transmit harmful software, spam, or malicious code
To interfere with the operation, security, or functionality of the website
We reserve the right to restrict or terminate access to our website where these terms are breached.
Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, shipping providers, or other external services.
Ānuku is not responsible for the content, privacy practices, terms, or actions of third-party websites or service providers. We encourage customers to review the terms and policies of any third-party services they use.
Limitation of Liability
To the fullest extent permitted by New Zealand law, Ānuku shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website, products, or services.
Nothing in these Terms limits, excludes, or modifies any rights available to consumers under New Zealand consumer protection legislation.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business practices, products, services, website, or legal requirements.
Any updates will be published on this page and will take effect immediately upon publication.
Governing Law
These Terms of Service are governed by the laws of New Zealand.
Contact Us
If you have any questions regarding these Terms of Service, please contact us:
