At Ānuku, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, purchasing our products, subscribing to updates, or contacting us.
This policy applies alongside our obligations under the New Zealand Privacy Act 2020.
Information We Collect
When you visit our website, place an order, subscribe to updates, or contact us, we may collect personal information including:
Name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Information provided through customer enquiries, forms, or support requests
We may also collect basic website usage information through cookies, analytics tools, and website platform services to help improve our website, customer experience, and online store functionality.
How We Use Your Information
We collect and use your information to:
Process and fulfil orders
Communicate with you regarding your purchase
Provide customer support
Manage returns, refunds, and exchanges
Respond to enquiries submitted through Tūhono – Connect With Us
Improve our products, services, website, and customer experience
Send updates, promotions, events, or marketing communications where you have agreed to receive them
Meet our legal, tax, accounting, and business obligations
Sharing Your Information
We only share your information where necessary to operate our business, fulfil your order, provide services, or meet legal obligations.
This may include:
Shopify, our online store platform
Payment providers such as Shopify Payments, PayPal, and POLi
Courier and shipping providers
Email marketing or communication providers where you have subscribed
Service providers who assist with website management, analytics, customer support, or business operations
Professional advisers where required for accounting, tax, legal, or business purposes
We do not sell, rent, or trade your personal information to third parties.
Payment Information
Payments are processed securely through third-party payment providers. Ānuku does not store your full payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
Marketing Communications
If you choose to subscribe to marketing updates, we may send you information about new products, promotions, events, wānanga, and services.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, support website functionality, and help us understand how customers interact with our online store.
You can choose to disable cookies through your browser settings, although this may affect some website functionality.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we work with trusted providers and use reasonable safeguards to help protect your information.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or request that your information be corrected if it is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below.
Retention of Information
We keep personal information only for as long as reasonably required for the purposes it was collected, including order fulfilment, customer support, legal, tax, accounting, and business record requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website services, or legal requirements. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
